TOEICReading
Text Completion
Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given. Select the best answer to complete the text.
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Text 1instructions or guidelines
Updated Procedure for Submitting Expense Reports
To ensure timely reimbursement, please submit all expense reports by 5:00 p.m. every Friday. Reports (1) ______ include itemized receipts and the correct project code. If a receipt is missing, attach a brief note explaining the reason; otherwise, Finance may (2) ______ the expense. Before uploading your report to the portal, double-check that totals match your receipts and that all amounts are in U.S. dollars. (3) ______, you will be asked to resubmit the form, which may delay payment. For questions, contact Finance at ext. 204. (4) ______, managers should review and approve reports within two business days of submission.
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Text 2company memo/notice
Updated Visitor Check-In Procedure (Effective March 1)
To: All Employees Starting March 1, visitors must check in at the main reception desk before entering any work area. This change is intended to (1) ______ workplace security and reduce congestion in the lobby. When your guest arrives, please meet them at reception within 10 minutes; (2) ______, the receptionist may ask the visitor to reschedule. Employees are also required to (3) ______ their visitors at all times, including during short trips to the pantry or restroom. (4) ______ If you have recurring client meetings, you may request a temporary visitor badge in advance by emailing Facilities at facilities@northbridge.com. Thank you for your cooperation, Facilities Management
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Text 3company memo/notice
Updated Visitor Check-In Procedure (Effective March 1)
To: All Employees From: Facilities Management Date: February 20 Beginning March 1, all visitors must check in at the main lobby desk and present a photo ID. This change is intended to (1) ______ building security and reduce delays during peak hours. Employees who are expecting guests should (2) ______ the visit in advance using the Visitor Portal on the intranet. Visitors will receive a temporary badge, which must be worn at all times. (3) ______, please meet your guest in the lobby within 10 minutes of arrival; otherwise, the visitor may be asked to reschedule. If you have any questions, contact Facilities at extension 224. (4) ______. Thank you for your cooperation.
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Text 4advertisement
New On-Site Training: Customer Service Essentials
To help your team deliver a consistently positive client experience, BrightPath Consulting is offering a two-day, on-site workshop next month. The program is designed for front-desk staff, call-center agents, and supervisors who handle customer concerns (1) ______. Participants will practice de-escalation techniques, learn how to document cases accurately, and receive a checklist for follow-up. Because sessions are limited to 18 employees, we recommend (2) ______ by Friday, March 15. The fee includes training materials and post-session coaching. (3) ______, companies that enroll two or more departments receive a 10% discount. To reserve dates or request a customized agenda, please contact sales@brightpathco.com. (4) ______.
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