Reading Comprehension

Dana Whitlock [9:41 A.M.] Hi Marcus, the projector in Conference Room B won't connect to my laptop. The client from Fenmore Analytics arrives at 10:30. Marcus Oyelaran [9:43 A.M.] Did you try the cable labeled HDMI 2 on the wall panel? The first one has been loose since last week. Dana Whitlock [9:45 A.M.] Yes, both. The screen just says "No signal." Marcus Oyelaran [9:46 A.M.] I'm on the fourth floor finishing a printer repair. I can be there in fifteen minutes. Dana Whitlock [9:47 A.M.] That's cutting it close. Room D is free all morning, isn't it? Marcus Oyelaran [9:48 A.M.] It is, and its display was replaced on Monday. I'll book it for you now and look at Room B this afternoon. Dana Whitlock [9:49 A.M.] Perfect. I'll move my things over.

On Saturday, March 14, Brightline Facility Services will upgrade the shared network equipment at Calloway Tower. Internet and phone service on floors 2 through 9 will be unavailable from 7:00 A.M. to approximately 1:00 P.M. Floors 10 through 12 use a separate system and will not be affected. Tenants who need to work during the upgrade may use the business lounge on the 10th floor, where wireless access will remain available. Seating is limited to 30 people on a first-come, first-served basis. Please switch off computers and other equipment connected to the network before leaving the office on Friday evening. If you have questions, contact the building management office at extension 400.

KEYSTONE IT PARTNERS 210 Orchard Lane, Suite 5, Pellham Invoice No. 7718 Date: June 30 Client: Halbrook Legal Group, attn. Irene Castellano Monthly support plan (June), 12 users at $45 per user: $540.00 On-site visit, June 11 (replacement of office router, 2 hours at $90 per hour): $180.00 Router (model NX-400): $260.00 Data backup service (June): $75.00 Total due: $1,055.00 Note: The router replaced on June 11 was still under the manufacturer's warranty. We have submitted a claim, and if it is approved, a credit of $260.00 will appear on your next invoice. Payment is due by July 31. Questions? Contact Owen Fairley at billing@keystoneitp.com.

Old laptops, desktops, and phones often hold sensitive company information even after files have been deleted. Verity Data Disposal makes it easy to get rid of outdated equipment safely. Our technicians will collect your equipment from your office, permanently erase or destroy every storage drive, and provide a certificate for your records listing each device by serial number. Equipment that still works is donated to local schools, and everything else is recycled. Collection is free for orders of 20 devices or more. For smaller orders, a flat fee of $85 applies. Book a collection at www.veritydisposal.com or call 555-0182. Businesses that book before October 31 will receive a free locked storage box to hold devices until pickup.

To: All staff From: Priya Venkataraman, IT Services Date: February 3 Subject: Change to sign-in process Dear colleagues, Beginning on Monday, February 17, everyone at Norland Software will need to use two-step verification to sign in to company e-mail and the shared file system. After entering your password, you will confirm your identity with a code sent to the Norland Key app on your phone. To prepare, please install the Norland Key app before February 14 and follow the setup instructions on the IT Services page of the intranet. The process takes about ten minutes. Staff who do not have a company phone may request a small key-ring device that displays codes instead; these can be picked up at the IT help desk on the second floor. This measure will substantially reduce the risk of unauthorized access to our systems. We appreciate your cooperation. If you run into difficulties, IT Services will hold drop-in help sessions in the main cafeteria on February 12 and 13. Priya Venkataraman IT Services Manager

BRENNICK (April 9) - Tallis Cloud, a provider of online accounting software for small businesses, will open a customer support center in Brennick's Harbor District in July. [1] The center will employ 85 people when it opens and is expected to grow to 140 by the end of next year. The company currently handles all customer calls from its headquarters in Stanmore. "Our number of customers has nearly doubled in two years, and our Stanmore team simply can't keep up," said chief operating officer Leona Marsh. [2] "Brennick has an excellent pool of workers with customer service experience." Most positions at the new center will involve answering customer questions by phone and online chat. [3] New employees will complete a four-week paid training program before they begin taking calls. Applicants do not need an accounting background. The center will occupy two floors of the former Duggan Printing building on Wharf Street. [4] Renovation work began last month. Tallis Cloud will hold a hiring fair at the Brennick Public Library on May 2 and 3.

Corbel Office Solutions provides computer, network, and printer support to more than 200 small offices in the Westfield region. We are looking for a field support technician to join our team. The successful candidate will visit client offices to install and repair equipment, set up new user accounts, and train office staff on basic security practices. Technicians travel to an average of four client sites per day using a company vehicle. Requirements: at least two years of experience in technical support, a valid driver's license, and the ability to lift equipment weighing up to 20 kilograms. Professional certification in networking is preferred but not required. The position is full-time, Monday to Friday, with one Saturday shift per month. To apply, send a résumé to careers@corbeloffice.com by August 15.

Hannah Brecker [10:02 A.M.]: Morning, everyone. The help desk received 46 tickets yesterday about the new expense app. Most say the receipt upload button doesn't work. Tobias Lindgren [10:04 A.M.]: We found the cause last night. It only fails on phones running the older version of the operating system. A fix is ready for testing. Hannah Brecker [10:05 A.M.]: When can it go out to staff? Tobias Lindgren [10:06 A.M.]: If testing goes well, tomorrow afternoon. Rosa Mbeki [10:08 A.M.]: In the meantime, people can still upload receipts through the website. Should we let everyone know? Hannah Brecker [10:09 A.M.]: Good idea. Rosa, can you send a short message to all staff explaining that? Rosa Mbeki [10:10 A.M.]: Will do. Should I mention the fix? Hannah Brecker [10:11 A.M.]: Let's not get ahead of ourselves. Tobias Lindgren [10:12 A.M.]: Agreed. I'll post an update here once testing is finished. Rosa Mbeki [10:13 A.M.]: OK. I'll stick to the website instructions, then.

Pinecrest Office Equipment 88 Mill Road, Darrow September 2 Ms. Adaeze Nwankwo Office Manager, Fairhaven Design Studio 14 Lark Street, Darrow Dear Ms. Nwankwo, Thank you for leasing your copier from Pinecrest Office Equipment for the past three years. Your current agreement will end on October 31. [1] We would like to offer you a new three-year agreement for the Varo 600, our latest color copier. It prints 20 percent faster than your current model and can scan documents directly to e-mail. [2] The monthly fee would be $145, only $10 more than you pay now, and it would include toner, paper trays, and all repairs. If you prefer to keep your current copier, you may renew your agreement for one year at the same monthly fee. [3] Please let us know your decision by October 1 so that we have time to arrange delivery if needed. [4] You can reach me directly at 555-0163. Sincerely, Gerald Ashby Account Manager

How do I reset my password? Select "Forgot password" on the sign-in page and enter your work e-mail address. A reset link will be sent to you within five minutes. The link is valid for 30 minutes. Can I access my files from home? Yes. Install the Quillon Connect app on your home computer and sign in with your work account. For security reasons, files marked "Confidential" can only be opened on company devices. How much storage do I have? Each employee receives 50 GB of storage. Team managers may request additional space for their teams through the Help Center request form. Requests are usually approved within two business days. What should I do if my laptop is lost or stolen? Report it immediately by calling the help desk at extension 7000, which is staffed 24 hours a day. We will lock the device remotely to protect company data.